Case study · Manufacturing
Forest products maker adds $46.8M across 13 operating system pilots
A private forest products maker wanted its own improvement team to deliver. USC trained and supported that team through 13 back-to-back 16-week pilots, one per plant.
Results
$46.8M
in financial benefits across 13 pilots
$3.6M
average benefit per pilot
Each pilot ran 16 weeks at one plant.
The situation
With 14,000 employees across more than 60 sites, the company's internal continuous improvement (CI) team had seen limited success.
What the assessment found
- No consistent management operating system across sites
- Cost, quality and service gaps differing by plant
How the work was done
Pilots: one plant at a time
A joint team ran 13 consecutive 16-week pilots, one per plant.
Scope: start with the gap
Scoped each pilot with site management around a specific cost, quality or service gap.
Charters: teach the basics
Created formal charters that introduced the basics of a management operating system.
$3.6M
average benefit per pilot
Lasting impact
The company's CI team was trained and supported throughout all 13 pilots.
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