1Challenge
Inaccurate heat-treat records led to 'Enhanced Surveillance' by a national regulator; LD exposure exceeded $300M. Foremen were not in a PDCA cycle (productivity 40–50%) and 50% of work was first-of-a-kind.
2Approach
- Goal: stabilize the business, improve productivity and on-time delivery, cut cycle time and WIP
- Closed MOS gaps and engaged foremen and associates in PDCA-based supervision
- Introduced a new process to manage first-of-a-kind (FOAK) work
3Results
2x
Productivity, to ~85%
>0.95
Schedule performance
50→25%
Work in FOAK status
$18.4M
Turnaround; at break-even vs. budget
Liquidated damages exposure reduced and new business won.
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Start with an Assessment© USC Consulting Group 2026 | Aerospace & Manufacturing. Representative industry image. Results are engagement-specific; sizing and forecast figures are labeled as such.

