Empowering you to experience operational excellence. 

Most consultants hand you a document and head for the door. Our team stays until the results are real and lasting. That’s been our promise for over 50 years.

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Our Difference

Your operation is unique. Your solution should be too.

We don't believe in one-size-fits-all frameworks. Before we recommend anything, we dig into what truly makes your business tick. Only then do we handpick a team uniquely suited to your challenges. And once we have a plan? We don't disappear. We implement alongside you, train your people, and build in the measurements, processes, and operating systems to make sure the results are here to stay.

1
We listen first
Your challenges are specific. We start by observing, asking questions, and understanding your operation from the inside out, from frontline workers to the executive team.
2
We built a plan that fits
No templates. We develop a detailed, workable plan tailored to your operation, using the right tools from our toolkit, not a predetermined methodology.
3
We implement, together
This is where we're different. We stay through implementation, putting ideas into action, training your team, and making sure improvements stick.
4
We ensure sustained results
Results that fade aren't results. We build in audits, KPI tracking, and the systems your team needs to keep the gains going long after our engagement ends.
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98.3%

The percentage of clients who rate their experience with USC Consulting Group as satisfactory or better, earned by staying accountable to your results, not just our deliverables.
As of 2025

OUR Process

A process built around your outcomes.

Every engagement follows a proven, disciplined path, but the destination is always shaped by what you need to achieve.

Phase 1: Scoping

We investigate your operation honestly, identifying real areas of opportunity, setting clear priorities, and defining an engagement scope that matches your goals and your capacity for change.

Phase 2: Analysis & Design

We go deep on the specifics, including which facilities, which processes, which bottlenecks matter most. The result is a detailed implementation plan you can actually execute, not a theoretical framework.

Phase 3: Implementation

This is where most consultants leave. We stay. We build the project plan, develop performance goals, track metrics in real time, and keep the momentum going until the results are secured.

Phase 4: Sustain

We understand before we act. We begin every engagement with a thorough, honest assessment of your operation. We identify where the real opportunities are, separate the significant from the superficial, and define an engagement scope that matches both your goals and your capacity for change. You’ll know exactly what we’re going to do and why before a single consultant is deployed.
Disciplines & Tools Tailored to You: 
Business Intelligence
AI - Predictive Analytics
Asset Performance Management
Supply Chain Optimization
Process Improvement
Statistical Process Control
Strategic Sourcing
Lean Six Sigma
 Our Leadership

The people accountable for your results.

Our senior team has seen your challenges before, and they know how to solve them. You can expect our leadership to stay engaged, hands-on, and ready to make you the hero.

Executive Leadership

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David W. Shouldice
Chief Executive Officer, 
Chair of the Board of Directors
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Ron Tinder
President
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Ted Buckles
Board Director
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Daniel Goldstein-1
Daniel Goldstein
Board Director, Chair of Audit and Compensation Committee
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Susan Wickware
Executive Vice President, Global Sales Management
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Christin Haywood
Executive Vice President, Operations
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Vice President

Dean-Carrier-2024
Dean Carrier
Vice President Operations
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Eric-Clerk-2024
Eric Clerk
Vice President Operations & Analysis
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Miklos Klempa
Miklos Klempa
Vice President of Analysis
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Charlie-Payne-2024
Charlie Payne
Vice President Operations
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Account Executives

Len-Cramer-2024-Updated
Len Cramer
Senior Account Executive
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Raffi Jabrayan
Director, Strategic Partnerships - Metals & Mining
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Rick-Nazaruk-2024
Rick Nazaruk
Senior Account Executive
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Matthew Kelly
Matthew Kelly
Account Executive
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Operations Managers

Danny Derringer
Danny Derringer
Operations Manager
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Rafael Guarin
Operations Manager
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Joel Kadish Headshot-2
Joel Kadish
Operations Manager
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Ryan-Pizzuti-2024
Ryan Pizzuti
Operations Manager
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Frank-Ruscitti-2024
Frank Ruscitti
Operations Manager
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Pieter-Smith Headshot-1
Pieter Smith
Operations Manager
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Frank-Esposto-2024
Frank Esposto
Senior Director of Quality
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Randy Avery
Randy Avery
Aerospace & Defence
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Analysts

Keith-Greenberg-2025
Keith Greenberg
Analysis Manager
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Sabina
Sabina Stromness
Analysis Manager
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ESOP

Invested in your Success as an Employee-Owned Company

At USC Consulting Group, the people working on your project aren't just employees, they're owners. As an employee-owned company, every member of our team has a personal stake in the quality of the work we deliver. That ownership culture shows up in ways that matter to you: consultants who are more engaged, more accountable, and more committed to getting it right.

Research consistently shows that employee-owned companies outperform their peers in productivity, profitability, and retention. What does this mean for you? A team that stays together, knows each other's strengths, and brings that stability to your engagement. When our clients succeed, our people do too.

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Get in Touch

Ready to see what’s possible?

If you’re ready to see what your operation is capable of, let’s connect.