Tag Archives: KPIs


There’s a popular phenomenon being shared online at the moment: “Instagram vs. Reality.” It’s two photos, side by side. One is doctored and photoshopped and filtered to look perfect. The other is what it looks like in reality. More often than not, there’s a big difference. Perfection is a far cry from reality, and not just on Instagram.

It got us thinking about operational excellence. Some operational excellence consulting firms might tell you their goal is to deliver optimal perfection in which your organization is running on all cylinders 24/7. But in our experience, reality is a lot more complicated than that. We find that operational excellence is a process. And sometimes it’s a moving target. It can change and morph, affected by myriad factors that may be out of your control, like the economy, supply chain issues, hiring problems and snafus, your best leader on the line quitting with a moment’s notice. The list goes on.

As an operational excellence consulting firm, we contend that operational excellence is a process of continuous improvement, not something static and perfect that stays that way in perpetuity. Does it exist? Absolutely. But it doesn’t stay the same.

What is operational excellence consulting?

The textbooks will tell you operational excellence is a process for improving a company’s effectiveness and efficiency — two things we happen to specialize in. The goals of operational excellence consulting read like a playbook of our typical projects: Improving productivity and throughput, reducing waste, focusing on quality and reducing defects, optimizing shifts, updating processes.

Often an end goal of Lean Six Sigma (LSS), operational excellence is a moving target. Striving for operational excellence means continuously improving, rolling with unforeseen circumstances, adapting to ever-changing tides. Here are some effective strategies we’ve honed in the pursuit of operational excellence that you can apply in your operations today.

Strive for process optimization

The cornerstone of LSS, process optimization means finding opportunities to ramp up efficiency, eliminating bottlenecks and waste, enhancing productivity, reducing defects and glitches in both the product and the process, and the whole nine yards of LSS. To read a deep dive into LSS and what it can do for your organization, download our eBook, “Lean Six Sigma: Do You Really Know These Methodologies?”

Get the right people in the right jobs…

Is everyone from the front lines to the corner office in the right jobs? Assess skills, provide training if necessary and listen to feedback so your team is ready to tackle their roles with a great work ethic and enthusiasm.

…and then empower them to do the job right

Many times, the people who work on the shop floor know a lot more about the job than the people in the C-suite. Give them the power to do their jobs and to act quickly when unforeseen situations arise.

Develop KPIs

If you’re not already establishing and monitoring key performance indicators and metrics, get on that. It helps your people know what’s expected of them, and helps you evaluate the quality of the work they’re doing. They also show opportunities for improvement.

Develop standards

Hand in hand with KPIs, standardized operating practices and procedures can ensure you’re getting the consistent results you need.

Manage by the numbers

It’s an oft-used phrase here at USC. Decisions need to be driven by data and hard numbers, not what’s “always worked in the past.” The data can tell you where to improve, what’s working and what needs to change.

Keep the customer in focus

Sometimes, companies can get so caught up in process improvements they lose sight of the end customer. By keeping their needs, expectations and wants in the forefront, you can be assured you’re hitting the mark.

Encourage a culture of continuous improvement

Culture change is easier said than done, but it’s a necessary component to operational excellence. Encourage innovation and ideas for improvement, and reward employees for finding ways to do their jobs better.

Above all, remember it’s a process, not a single achievement. Yes, you may have achieved operational excellence… today. What about tomorrow?


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The supply chain refers to all activities involved in converting raw materials to finished products and getting the finished products to the final consumer, forming a vital cog in the business wheel. A successful business depends on the success or efficiency of its supply chain. Thus, the need to constantly monitor the various supply chain stages, from raw material sourcing to delivery to the final consumer, ensuring smooth operations for maximum returns.

To achieve this, you need to constantly measure the performance of your supply chain using various Key Performance Indicators (KPIs). For instance, a shipping line from China to UAE is most likely to measure the speed of delivery as a KPI while a retail store measures the number of cash sales or customer service as a crucial aspect of the business that success relies on.

Thus, supply chain KPIs are a set of measurable metrics that tell you about the efficiency of your supply chain over a while and help you identify the weak areas of the supply chain where improvement is needed for better performance. They also help monitor the overall business efficiency in cost, value service, and waste generated and measure the progress in achieving its goals. Thus, the importance of KPI in supply chain.

There are several KPIs that a company can choose to measure depending on the crucial aspects of the business that it focuses on. This article will expose you to some top KPIs common among businesses and industries that can be used to measure supply chain efficiency.

Top supply chain KPIs to focus on

Supply chain KPIs are measures of supply chain performance, helping improve business productivity and customer satisfaction. The following are top supply chain performance metrics that aid supply chain managers measure and work towards achieving these objectives.

Perfect order

Perfect Order Rate chart

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This is crucial to measuring supply chain efficiency and comprises various other smaller metrics. It also gives you an insight into the efficiency of your order fulfillment and helps track storage and delivery options, as well as cost and customer satisfaction. Perfect order comprises

  1. On-time delivery: A measure of the percentage of delivery that got to the customer at the desired time
  2. In-full delivery: A percentage of the correct delivery made to the right customer
  3. Damage-free delivery: This calculates the ratio of goods delivered to the customer in good condition, without any damage.
  4. Accurate documentation: This gives an insight into the percentage of deliveries made with correct documentation such as invoices, packing lists, labels, etc.

A low value for these KPIs depicts low customer satisfaction, which can lead to loss of sales and poor business yields. In addition, it also gives an insight into the cost incurred by inefficient order fulfillment. The formula for calculating perfect order is

[(total number of orders – number of orders with errors)/ total number of orders] x 100

Cash to cash time cycle

Cash to Cash Cycle Time chart

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This measures the time it takes to receive cash for an inventory purchased. It is the time between when you pay for inventory and when you receive money from the sales of that inventory or the time taken to convert resources to cash flows. A low figure for this KPI means that your inventory doesn’t spend much time in your warehouse before selling them and is great for the business.

On the other hand, a high value means that goods are spending too much time in the warehouse and can be improved by better forecasting and stocking faster-selling goods. Although this metric seems more like a financial one, it is a vital tool for determining your supply chain efficiency. The formula for calculating cash to cash cycle is

Inventory outstanding days + Sales outstanding days – Payables outstanding days

Freight Bill Accuracy

This is essential to measure the accuracy of shipments from the supplier and to the end customers. Shipping is a critical part of business logistics and must be carried out with utmost precision as a slight error can affect business profitability and lead to poor customer experience. Therefore, the need to maintain billing accuracy in the supply chain.

Tracking this KPI will help you identify negative trends in billing accuracy, helping you improve this metric and increase business profitability and growth. The formula for this KPI is

(Error-free bills – total number of bills) x 100

Inventory turnover

Inventory Turnover chart

Copyright: www.datapine.com

This KPI gives an idea of the frequency of selling your entire inventory over a given period. A high value for this KPI indicates efficiency in production planning, fulfillment abilities, sales and marketing strategy, and process strategy. Calculating this KPI will also give you an idea of where you stand among your competitors when you compare your value with theirs.

Inventory turnover measures the efficiency with which you turn your working capital into business profits, and you can improve this KPI by working on your sales and marketing strategy and other areas of your business that affects your business turnover such as fulfillment operations and production processes. The formula for this KPI is

Cost of goods sold/ [(Opening stock – Closing stock)/2]

Inventory velocity

This is a measure of the speed at which inventory is sold. It shows how much inventory is expected to be sold during a given period and how much inventory is left, facilitating better inventory planning and management. A good value for this KPI signifies optimized warehouse operations and inventory planning and helps reduce the risk of overstocking and outdated inventory while also increasing customer satisfaction.

Inventory can be classified as fast-moving (75% – 80%), slow-moving (< 60%), or continuously-moving (60% – 70%) items according to their inventory velocity determined by monthly sales, the number of items leftover in the warehouse, or margin percentage. This will help you identify goods that sell fast and invest more in them.

The formula for this KPI is (Opening stock/ Next period’s Sales Forecast)


No matter the nature of the business, all businesses in the manufacturing industry have a common feature of receiving raw materials and processing them into finished goods delivered to the customer. As such, the need for an efficient supply chain system to manage the supply chain operations optimally. Identifying various KPIs critical to business performance and measuring them will help achieve this efficiency.

Organizations can also employ executive dashboards that use various supply chain metrics to provide real-time information that can help in decision-making. Whether calculated manually or with the use of executive dashboards, keeping track of these KPIs and many others is critical to ensuring supply chain efficiency and ultimately business success and profitability.

*This article is written by Danielle Gregory. Danielle is a writer and marketing expert who is currently working for QAFILA. Danielle’s writing relates to a range of subjects such as logistics and IoT. Besides writing, she enjoys traveling, cooking, and riding.

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When businesses begin to scale, many of the challenges they face result from added operational complexity and lack of visibility. As organizations start investing more in their business’s functional components, such as inventory production, warehousing, logistics, and order management processing, communication silos and departmental disconnects begin to appear, blurring certain efficiency lines across the company as a whole.

To combat these operational challenges, many companies often rely on Key Performance Indicators (KPIs) to help them make informed decisions about their business as a whole. However, operational data in itself isn’t always useful in its raw state. Organizations typically need to take additional steps to make their system data informative and actionable. This is where data mining comes in.

What is Data Mining?

According to Consumer Notice, data mining is the process of turning raw data points into useful and actionable information. By collecting, sorting, and analyzing large amounts of data from various sources all at once, data mining helps companies discover valuable patterns and trends in their business operations.

Discovering and refining these data points manually across multiple systems would be time-consuming and inefficient for most businesses. Data mining simplifies the process exponentially and provides organizations with the unified data transparency they need to reduce their costs, improve client relationships, reduce operational risks, and increase revenues.

How Does Data Mining Work?

Much like the refining processes of metals and materials, data mining involves several stages before a final product can be achieved. When applying data mining in business analytics, the method uses the following six stages of progression:

Data mining plays a fundamental role in business intelligence platforms and will continue to drive the future of data analytics as a whole. As businesses rely more and more on fast, actionable data to inform decisions around their growth and sustainability, data mining solutions will continue to be more readily adopted by all industries. In fact, data mining technology itself has already created roles within organizations such as data analytics specialists and data scientists who dedicate their professions to extracting and presenting new information to the business.

Data Mining in Supply Chain Operations

Data Mining in Supply Chain Operations

Management of a supply chain can be a daunting task for organizations of any size. Whether it’s running production facilities, coordinating shipping and logistics, managing inventory across multiple warehouses, or processing and tracking large volumes of orders, supply chains are made up of many individual components, each of them needing their own calibration efforts.

One area of supply chain management that heavily impacts business operations is product transportation. This is especially the case in the current landscape of remote business operations, now heavily reliant on shipping services and efficient vehicle routing. However, while the need for streamlined and profitable logistics coordination efforts has never been higher than it is now, many companies still use outdated and disconnected processes to keep things running.

Legacy logistics planning and tracking processes are often made up of many manual processes and riddled with routing problems that need solving. Some of these problems include inefficient shipping planning that leads to missed deadlines, a lack of visibility between shipment origin and destination, and unknown volumetric capacity or maintenance statuses of vehicles. With so much of these logistics processes disconnected from other critical components of the business, streamlining this data collection with other key business metrics is essential to ensure long-term business sustainability.

The data mining process does this by helping organizations create a unified view of all areas of the business. This is achieved through actionable reports highlighting key performance indicators, giving them the insight they need to improve how they manage product sourcing, efficient execution of their transportation network, and streamline all supporting workflows in and outside of the office.

The use cases of data mining are nearly limitless and can be applied to all business areas. However, by mining for data in supply chain operations, organizations can achieve the visibility they need to balance business efficiency, compliance, and profitability all in one place. This leads to a much more scalable business growth path and ensures long-term sustainability down the road.

*This article is written by guest author Beau Peters. View more of Beau’s articles here.

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In the ongoing pursuit of operational excellence, do you feel like it’s 1st and goal or 4th and long? The challenges you encounter in business can feel like you’re in the middle of the game with the clock ticking down. The moves you make and steps you take determine whether you’ll score the touchdown or come up a few yards short. But with the right mindset, plays, and strategy, you and your teammates can come through in the clutch.

Operational Excellence applies to your entire team in the organization – from the top business executives to the shop floor employees. Each player recognizes the flow of value to the customer and have a strategic plan in place to fix that flow should it experience a disruption. In other words, your employees have the ability to call an “audible” to correct abnormal conditions.

Here are six plays that can take you past the red zone and into the end zone:

6 Plays That Can Drive Your Business to Operational Excellence Infographic


USC Consulting Group has the keys to winning the game of operational excellence for your business. We can coach you to victory. Contact us today before time runs out.


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A proper Asset Performance Management (APM) plan ensures that your critical revenue-producing assets operate smoothly, efficiently, and at or near their rated capacity.

Asset Performance Management is the broad, systematic planning and control of a physical resource throughout its operating life. It includes the specification, design, construction, operation, maintenance, modification, and ultimately, disposal. Its principles apply to any industry with mission-critical assets, and is best implemented with support from the top-down and bottom-up. The entire organization should be involved, and supportive to ensure that it is executed properly.

Methodologies used in APM

Key Performance Indicators (KPIs) and Enabling Technology

A vital step in implementing an APM plan is establishing, tracking, and analyzing KPIs. This is what takes a maintenance plan from reactive to proactive. The close management of leading and lagging Key Performance Indicators helps increase the likelihood of driving measureable results without significant capital investment.

Important KPIs include:

Having the right technology tools are needed to measure and analyze this data. USC Consulting Group has helped clients optimize their existing tools or install computerized maintenance management systems (CMMS), ERP systems, and USC’s own proprietary Lean Information Control System (LINCS) to ensure that this data is used effectively.

Benefits of Asset Performance Management

In addition to increased uptime, shorter turnaround times, greater throughput and lower maintenance costs, organizations have seen improvements in their EBITDA by 15-25%.

Learn more about how APM can improve the performance of your revenue-producing assets by downloading our eBook Asset Management: The Rise of Reliability.


Asset Performance Management: The rise of reliability eBook

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Continuous improvement — this is the dream for forward-thinking shop floor stakeholders across all industries. However, few manage to facilitate such sustained advancement. In fact, more than 40% of the business leaders who spearhead continuous improvement efforts find themselves overseeing failing programs, according to research published in Harvard Business Review. There are a number of common contributing factors, including lacking daily practice. Yes, reinforcing continuous improvement through everyday exercises is essential to success. But how exactly can leaders promote this kind of necessary daily rededication? Embracing the Kaizen methodology ranks among the best options.

Organizations in virtually every sector leverage this Japanese philosophy, which emphasizes operational transformation through incremental optimization. Both formalized and impromptu ideation and root-cause analysis exercises are key to achieving these outcomes. Business leaders who want to implement continuous improvement initiatives that work would be wise to adopt the Kaizen approach and work with employees at all levels to make pragmatic, enduring change.

Mapping the emergence of Kaizen

Kaizen and lean manufacturing occupy the same theoretical orbit. This makes sense considering that they both emerged from the same location: the original Toyota Motor Company production plant located in Toyota, Japan. It was here that management consultant Masaaki Imai collaborated with former Toyota Chairman Shoichiro Toyoda to develop shop floor processes that facilitated continuous improvement or “change for the better,” the literal Japanese translation of Kaizen. These workflows empowered workers to address deficiencies in real time, Quartz contributor Melody Wilding reported. The automaker directed production teams to stop work and collaborate to find solutions for assembly process problems, quotas be damned. This approach reduced error occurrence and wastage and boosted efficiency, helping Toyota evolve into the biggest vehicle manufacturer on Earth.

Imai cataloged, organized, and formalized the strategies deployed at Toyota and published them in his landmark 1986 book, “Kaizen: The Key to Japan’s Competitive Success.” He established the Kaizen Institute one year later, which he has since used to promote the Kaizen approach.

Unpacking the Kaizen methodology

Kaizen centers on five foundational principles. These include:

These core concepts underlie all the actionable frameworks and tools that facilitate Kaizen application. Actually implementing the philosophy necessitates coordination and commitment, as only business leaders who adhere to overarching event schedules and agendas can uncover the kinds of shop floor insights that lay the groundwork for sustainable organizational advancement. As mentioned above, Kaizen methodology emphasizes internal collaboration, ideation, and problem solving through formalized sessions. While these gatherings do not generally occur daily, the more consistent and focused cooperation that unfolds, the more likely positive change is to happen.

Organizations in virtually every sector leverage Kaizen methodology, which emphasizes operational transformation through incremental optimization.

All Kaizen events have the same goals: getting stakeholders in one place, reviewing existing processes, improving existing processes, and ensuring buy-in. However, these sessions do not share identical frameworks — the strategy allows for variation. Here are some of the most common types of Kaizen events in use now:

While there are numerous other Kaizen session types — businesses that have adopted the philosophy over the years have also helped expand it — the collaborative formats mentioned above are typically considered canon.

Coordinating an effective Kaizen event

Kaizen events are immense productions. Internal stakeholders from different departments mingle with external consultants, executive team members depart their corner offices and make appearances, and in the end everyone unites to flip the switch on fresh production processes. With so much involved, impeccable coordination is absolutely essential. Fortunately, there are a good number of formalized event management best practices available to business leaders hosting their first Kaizen sessions. Here are some of the many variables that those involved in Kaizen event planning should address to facilitate success:

These are just a handful of the many factors that Kaizen adherents take into account when planning internal events, as continuous improvement often unfolds as a consequence of strong coordination.

Generating ROI the Kaizen way

Kaizen ranks among the most popular strategies for achieving continuous improvement — and for good reason. With roots in Toyota and Japan’s immensely well-respected industrial culture, the strategy easily holds up to scrutiny and can give business leaders the power to transform their companies, should they follow best practices. Of course, even stakeholders who fully embrace Kaizen can encounter difficulties stemming from the significant coordination requirements. Fortunately, these professionals have a place to turn for assistance: USC Consulting Group. We have been helping enterprises of all sizes embrace the agents of continuous change, including the Kaizen methodology.

Connect with USCCG today to learn more about are services and wide breadth of experience.

Getting Down to Business - The Essentials of Project Management


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Executives and shop-floor stakeholders have been pursuing operational excellence for decades, but a fraction of these industrial idealists have actually achieved it. In fact, just 32 percent of supervisors and one-quarter of employees believe that their organizations boast true operational excellence, according to research from Wrike.

Business leaders who have yet to cultivate workflows that adhere to the guiding principles of operational excellence – treating customers and employees with respect, embracing scientific thinking and emphasizing value creation, according to the Shingo Institute – can make progress toward this goal in 2019 by implementing these four workable strategies for achieving operational excellence:

1. Define operational excellence

Analysts for the Institute for Operational Excellence believe that manufacturing firms that have achieved operational excellence make it so that “each and every employee can see the flow of value to the customer, and fix that flow before it breaks down.” This is a tall order, even for larger firms with significant financial resources and manpower. Even so, enterprises in any industry can set themselves up for success by unpacking the idea of operational excellence and mapping out how it might manifest on the shop floor. The IOE recommends leveraging operational flow charts, which help contributors at all levels visualize the progress of value creation. For instance, a chemicals manufacturing firm might dodge procurement issues by building flexibility into its supply chain and developing relationships with multiple raw materials providers, along with shipping and logistics contingencies to match.

2. Establish and monitor KPIs

Achieving sustained operational excellence is impossible without access to baseline performance data from your shop floor. Unfortunately, too many manufacturers either maintain poor data collection and analysis processes or forgo these essential activities altogether. Both actions have the same outcome: dysfunction, a deep lack of understanding, and an inability to strategize intelligently.

Businesses that want to avoid these end results and achieve operational excellence must focus on implementing fast and accurate measures for collecting data and assessing key performance indicators. Automation is important here, as manual methods almost always lead to cumbersome amounts of data entry, errors, and eventually abandonment. Best-in-class manufacturers that have managed to achieve operational excellence leverage automated KPI-collection setups that deliver real-time intelligence to decision-makers, who, in turn, can address production roadblocks and move the operation forward in a timely manner.

3. Empower the employees

Sprinkled in among the more technical best practices included in the Shingo Institute’s guiding principles of operational excellence are some gentler strategies centered on cultivating effective leaders and executors – two key ingredients in an industry-leading manufacturing enterprise.

Principle No. 1, which advises firms to respect workers by empowering them through professional development initiatives, is perhaps the most important. When employees feel empowered and engaged, they take ownership of their work and pursue individual excellence, which contributes to the organization as a whole. However, many businesses struggle in this area. In fact, a mere 34 percent of American workers say they are engaged on the job, according to research from Gallup. Worse yet, the manufacturing sector ranks at the bottom for employee happiness, analysts for TINYpulse found. Companies must overcome these obstacles to achieve operational excellence, which means investing in training programs and other initiatives designed to keep key shop-floor contributors engaged and focused on driving value.

4. Facilitate continuous improvement

Operational excellence is not the end all be all. What matters more is continuing forward with augmentation and understanding that various internal and external variables can easily knock previously rock-solid processes off course, which can cause significant issues that inhibit value creation and drag down the bottom line. Continuous improvement is the engine that drives sustained success. Top performers in the industrial sector facilitate this never-ending search for betterment by deploying risk identification and mitigation methodologies, which make it easier for shop-floor stakeholders to spot burgeoning problems and develop upgraded processes to address them. For example, an automotive manufacturer with access to strong asset management processes – staples of organizations with effective continuous improvement workflows – can identify small mechanical kinks before they devolve into downtime-causing catastrophes that wreck productivity.

Businesses in the manufacturing space can move closer to achieving operational excellence by adopting these impactful best practices. Of course, executing these strategies at scale might prove difficult for some. Here at USC Consulting Group, we have been helping manufacturers optimize their operations for decades, leveraging proven techniques and tools that accelerate change and lay the foundation for growth.

Contact us today to learn more about our work in the manufacturing arena and how we can help your firm pursue operational excellence in 2019.


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USC Consulting Group is a world-class operations management firm that for the past 50 years has helped mining companies around the globe improve their business performance by increasing throughput, reducing costs, eliminating waste, increasing productivity, improving quality and leveraging existing assets.


Your process improvement experience starts with USC digging in to begin to learn what truly makes your mining operations tick. We conduct detailed diagnostics, at the point of execution, whether underground, in the pit, surface, processing plants and support services to gain an understanding of impediments to increased performance. We’ll handpick a team uniquely qualified to address your specific challenges. We’ll observe how you do things around the clock, shift to shift, engaging directly with the people on the front lines – production, maintenance, engineering, and all support departments. Then we’ll collaborate with you to turn our findings into a detailed, workable plan, complete with tools from our well-rounded toolkit.


This is the point when most consultants leave you with a binder and walk out the door. Instead, we’re developing a project plan, organizing work breakdown structure, developing performance goals, determining measurement metrics and making sure our jointly developed strategies get the desired results. Managing data and information in the mining environment is vital for continuous improvement efforts. As part of our implementation process, we will help you enhance how your organization makes use of key data and information. Knowing where the right data and information lives and putting it to value added purposes is essential to managing a successful business. Leveraging enabling technology such as Microsoft Power BI helps to achieve, and then sustain the desired outcomes. Our LINCS® Lean Information Control System will enhance your existing Management Operating System (MOS) by smoothing the change process, providing timely feedback on KPI’s to process owners and actionable business intelligence to key decision makers. We openly share the results of our collaboration to increase and maintain operating excellence, and provide the extra horsepower needed to put ideas (both yours and ours) into action. We help deliver on your goals by empowering your performance. In fact, we’ll help you audit, verify, and sustain results for years to come.



USCCG’s Mining team uses the best of tried-and-proven, and emerging, methodologies to bring about enterprise-wide Lean Transformation, resulting in significant operating and financial gains, all at a very attractive ROI.

Discover more about our work in the Mining industry and contact us today to start your process improvement experience.


The project management office (PMO) is a common organizational feature among modern businesses. Eighty-five percent of enterprises have PMOs, according to researchers for the project management software provider PM Solutions. Of those companies that do not have PMOs, 30 percent plan to establish them over the next year.

Organized and well-resourced PMOs can drastically improve operations, allowing companies to execute improvement strategies that are on time and under budget. However, few PMOs perform at this level. A mere 25 percent of PMOs facilitate improvements to productivity, and only one-third consistently deliver under budget. Why? Because many PMOs suffer from functional and structural issues that hinder their performance.

For a deeper look at a Project Management Office and its structure, check out ProjectManager.com as they provide an extensive guide to PMOs.

Now, let’s look at a few common PMO issues and how to address them:

Lack of operational identity

Businesses often form Project Management Offices for one of two reasons:

  1. Executive leaders have requested the formation of a permanent PM team.
  2. An operational issue warrants an internal team of problem-solvers.

In either scenario, the resulting PMO can encounter roadblocks as they try to find a clear identity, the Project Management Institute reported. PMOs created at the behest of business leaders often struggle to pinpoint their purpose. At the same time, PMOs established to address one-off problems tend to be slightly more productive, as they at least come into existence with a clear objective in mind. But once they tackle the objective they were created to achieve, finding new purpose can be difficult.

PMOs can avoid this issue by crafting an organizational identity upon formation. For instance, some PMOs use responsive processes and specialize in solving reported problems. Others take a more proactive approach by staffing multiple project managers and technical executors who can actively pinpoint and iron out problem areas. PMOs that work to cultivate actionable identities are more likely to find sustainable success than those that function with seemingly little direction. But organizations should refrain from building PMOs with overly rigid missions. Agility is essential in today’s operational climate, and a PMO that can adapt is far more likely to face new challenges confidently and correctly.

Ineffective performance metrics

In order to achieve success, PMOs must know what excellent performance on the shop floor actually looks like. Metrics are, of course, responsible for painting a full picture.

Unfortunately, few seem to work off such measurements. Analysts for PM Solutions found that more than 40 percent of PMOs struggle to demonstrate their value, which speaks the weakness of their reporting structures. The absence of ironclad performance data can lead to resourcing issues and distrust among executive and operations leaders. This makes it more difficult for PMOs to execute, even without the context data provides.

The root of this problem lies in the actual mechanics of tracking performance. Many PMOs rely on manual reporting practices powered by unwieldy spreadsheets. This variable alone makes it difficult for these offices to collect and analyze actionable data, leaving many to give up on such efforts entirely. Enterprises can overcome this issue by outfitting their PMOs with back-end solutions capable of gathering real-time performance insights that map to specific internal initiatives.

Fear of failure

PMOs pursue long-term performance excellence. As a result, project managers are always searching for projects and cultivating processes meant to maximize the likelihood of success and, ultimately, revenue. But this desire to demonstrate value can actually cause dysfunction within PMOs. PM departments that constantly look for wins may avoid innovative methodologies that could lay the groundwork for operational transformation in favor of more traditional, battle-tested solutions.

Today, according to PMI, 15 percent of the programs managed through PMOs result in failure. This figure indicates that many PMOs put timeliness and budget above overarching business performance by submitting unambitious project plans. Sure, they’re likely to be executed on time and under budget but will have little impact on the operation when all is said and done. PMOs must be empowered to break free from convention and pursue innovative methods for improving their businesses.

In the end, enterprises that overcome these challenges can expect to create powerful PMOs that lead internal initiatives, realize goals, and catalyze real change.

Here at USC Consulting Group, we’ve been working with our partners across various industries for five decades, lending them operational insights that bolster shop-floor functionality and facilitate financial success. Does your PMO lack direction, struggle with its key performance indicators, or feel trapped in a vicious cycle of boilerplate solutions to complex and unique problems? Connect with us today to learn more about our work and how we can help your PMO reach its full potential.


Overall equipment effectiveness is an essential key performance indicator for modern manufacturers.

For a multi plant manufacturer the use of OEE provides an opportunity for internal benchmarking of production processes.  At the plant level, it is a guide of where to focus resources to continuously improve and lower costs.

An ever-changing marketplace further reinforces the need for reliable production equipment, as today’s producers must cultivate agile yet dependable operations to survive. With these challenges in mind, manufacturing stakeholders often place great importance on OEE measures and encourage their teams to work as hard as they can to improve such metrics. However, the reliance on OEE has generated industrywide misconceptions surrounding the KPI, leading many manufacturers to operate with skewed views of the venerated performance standard.

Here are three of the most widely circulated myths about OEE:

1. ‘Elevated OEE figures are everything.’
Most modern operational stakeholders are conditioned to believe that high KPI readings signify success. This perception is based in reality, but some production leaders focus solely on the magnitude of the figure without considering it in context of an entire workflow, according to OEE expert Arno Koch. For example, an organization might implement effective maintenance and operational protocols that produce an OEE of 95 percent, a seemingly excellent mark. Production roadblocks arise, however, if downstream processes are not ready to receive product from an asset functioning at such an immense OEE.

Manufacturers must remember to contextualize OEE and strive for numbers that lay the groundwork for smooth operations. What might those metrics be? Koch said world-class workflows are buoyed by machines running between 35 percent and 45 percent of OEE. In short, manufacturing firms need not shoot for the stars.

2. ‘Firms unconcerned with raising output should stop focusing on OEE.’
On the surface, this reasoning appears to make complete sense. Why allocate considerable manpower, resources and time to elevating OEE when the production ceiling has been reached? Increased output is not the only benefit that accompanies improved equipment effectiveness. When production machinery operates more efficiently, production times drop, along with resource usage and maintenance demands. In the end, this leads to lower costs. And, in the event that production needs to scale upward because of increased market demand or expansion, the existing machinery is ready to support such growth, without a need to invest additional capital in new equipment.

Operational stakeholders should take this into account when considering OEE improvement efforts. Bolstering machine effectiveness is about far more than output.

3. ‘OEE improvement necessitates considerable CAPEX investment.’
Modern manufacturing leaders, most of whom manage firms with tight budgets, are often reluctant to embrace large capital expenditures. For this reason, many manufacturers simply move forward without addressing OEE, as they believe such efforts will come with significant costs. And sure, some organizations do spend a lot on equipment upgrades and other improvements meant to boost the effectiveness of their machines. However, this is not the only way.

Forward-thinking organizations looking to improve OEE often adopt lean principles in lieu of expensive mechanical upgrades. These workflows, which are popular among some of the most successful manufacturing companies in the world, help production teams pare down their workflows and implement continuous improvement efforts, both of which lay the groundwork for increases in OEE. Such firms also embrace digitization, installing cutting-edge back-end systems and equipment sensors that continually track machine performance and offer the data-based insights needed to make meaningful improvements.

Instead of committing to large-scale equipment investments, businesses in the manufacturing space can take more scaled-down approaches and improve the processes surrounding mission-critical production assets to drive higher OEE.

Is your organization interested in moving past these and other OEE myths, and implementing higher-performing production processes? Connect with the experts at USC Consulting Group. For 50 years, our operations management consultants have helped manufacturers grow their businesses and expand their footprints in the marketplace.

Contact us today to learn more about our manufacturing service offerings and expertise.

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