1Challenge
Old equipment broke down despite routine maintenance, frustrating staff and feeding turnover. Shop-floor controls had lapsed and shift handovers broke down.
2Approach
- Built a production MOS and a maintenance MOS over a 19-week project after a short feasibility study
- Started at one work center and ran fishbone (5M) sessions with supervisors across shifts
- Added certified operator training and rebuilt PM from 12 months of work-order history
3Results
13%
Improvement to date (target 20–25%)
19 wks
Project length
2nd
Follow-on project: SIOP and sister sites
Supply-chain constraints held gains below target and led to a follow-on SIOP project.
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Start with an Assessment© USC Consulting Group 2026 | Aerospace & Manufacturing. Representative industry image. Results are engagement-specific; sizing and forecast figures are labeled as such.

