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Representative illustration: A 4,000-employee environmental controls maker wanted back-office productivity gains its high-level process maps were not delivering.

Case Study · Aerospace & Manufacturing

A 4,000-employee environmental controls maker wanted back-office productivity gains its high-level process maps were not delivering.

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1Challenge

Order-to-cash and other non-production processes showed little change at the point of execution. The target was a 15–20% improvement in salaried productivity.

2Approach

  • Analyzed order-to-cash across functional 'swim lanes' to see the true savings opportunity
  • Mapped the as-is process for North America, Asia and Europe, then designed the future state
  • Implemented process monitors, weekly reports, action-item management, crewing guides and audits

3Results

60%

Fewer false credit holds

38%

Labor reduction opportunity identified

$500K+

Cumulative annual savings

Process improvement delivered benefits a traditional SG&A cut would have missed.

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© USC Consulting Group 2026 | Aerospace & Manufacturing. Representative industry image. Results are engagement-specific; sizing and forecast figures are labeled as such.