Tag Archives: Throughput


Everyday we set out to conquer life in various ways. We conquer fears, objections, and challenges. It is how we overcome these obstacles that defines are character and successes.

There was a famous historical figure with the moniker William the Conqueror  who set out on a conquest which changed the face of history. While we are not conquering nations in the name of our country, we do find victories everyday for ourselves and our companies.

The following is a story illustrating one such victory overcoming operational issues that many others can also achieve themselves…

The Story of William the Conqueror - Savior of Operational Improvements infographic

This is the story of William the Conqueror. No, not the 11th century figure, but William the VP of Operations at Acme Widget Company. He is under siege with problems that are eating into operational efficiency, causing delays and slowing down his throughput.

There’s trouble on the line. Machinery breakdowns are causing delays. And William is struggling to hire and retain skilled employees to get the job done.

The result of this operational onslaught? Acme Widget Company is not meeting its demand at a critical time. William is getting frustrated. So is his boss.

So William called USC Consulting Group — an operations management consulting firm that has been helping companies identify trouble spots, reduce operating costs, and increase efficiency and throughput for more than 50 years.

Working with William, USC Consulting Group investigated the Five M’s:

1. Machine (Does it need maintenance?)

2. Methods (Can you make processes more efficient?)

3. Materials (Supply chain bottlenecks?)

4. Measurements (Are we measuring the right things?)

5. Man or Woman power (Are your people skilled and trained?)

Focusing on the Five M’s and with USC’s help, William and his team got things running smoothly, with improved efficiency and increased throughput. William’s boss was so pleased with the results that he promoted William to COO*. William had, indeed, conquered his operational issues.

If you are experiencing operational issues like William, give USC Consulting Group a call today and we will put our expertise to work for you, too. *You may not be promoted to COO, but you will increase your operation’s efficiency.

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This is the story of William the Conqueror.

No, not the 11th century figure, but William the Vice President of Operations at Acme Widget Company who becomes the Savior of Operational Improvements. William is under siege with problems that are eating into operational efficiency, causing delays and slowing down his throughput. There’s trouble on the line. Machinery breakdowns are causing delays. William’s supervisors aren’t communicating issues during shift changes. And William is struggling to hire and retain skilled employees to get the job done.

The result of this operational onslaught? Acme Widget Company is not meeting its demand at a critical time. William is getting frustrated with the delays, breakdowns and inefficiencies. So is his boss.

That’s when William called USC Consulting Group — an operations management consulting firm that has been helping companies identify trouble spots, reduce operating costs, and increase efficiency and throughput for more than 50 years.

Working with William, USC Consulting Group investigated the Five M’s:

  1. Machine (Does it need maintenance?)
  2. Methods (Can you make processes more efficient?)
  3. Materials (Supply chain bottlenecks?)
  4. Measurements (Are we measuring the right things?)
  5. Man or Woman (Are your people skilled and trained?)

Focusing on the five Ms and with USC’s help, William and his team got things running smoothly, with improved efficiency and increased throughput. William’s boss was so pleased with the results that he promoted William to COO*.

William had, indeed, conquered his operational issues.

Moral of the Story: William is not a real person, however, the struggles he and his team were experiencing are a reality for many executives today. Are you experiencing issues like William’s? Would you like to discover operational improvements in your business to increase your throughput and efficiency? Give USC Consulting Group a call at 1-800-888-8872 and we will put our expertise to work for you.

*You may not get promoted to COO, but you will increase your operation’s efficiency.

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If you’re in manufacturing, you’ve certainly heard of two process methodologies, Lean and Six Sigma. Lean, which has been around forever and has recently migrated from the manufacturing floor into other industries (they’re even talking about Lean HR methods) and Six Sigma, a newer technique. Two sides of the same coin, Lean looks at making processes more efficient and reducing lead times, while Six Sigma focuses on cutting down on defects. Both are useful goals when aiming to optimize your processes, throughput and ultimately, your bottom line.

Lean vs Six Sigma, which is better? Which should you be investing in if you’re coming up against inefficiencies in your production, and can they be used together?

Let’s take a closer look at both methodologies to see who comes out on top in this operational improvement matchup.


The whole concept of Lean started with identifying and eliminating waste in manufacturing operations. Pioneered back in the day by Toyota… or by Henry Ford even earlier, depending on who you ask, Lean manufacturing is about cutting costs, eliminating waste in both processes and products, and generally becoming as “lean and mean” as possible to reach optimal efficiency. The heart of the process is identifying and eliminating what Toyota called the “seven deadly wastes.” (We happen to think it’s eight.)

Examining all of these areas of “wastes” in your operation will help you become more efficient and ultimately more profitable. In other words, lean and mean.

Six Sigma

Six Sigma, at its most basic level, is about quality control. Minimizing flaws and defects. But it’s much deeper than that. Six Sigma is data driven, statistical and aims to improve cycle time while eliminating or reducing defects in manufacturing. It’s about using stats, data analysis and also project management techniques to improve the whole process.

The Six Sigma process is defined by an acronym: DMAIC. Define, Measure, Analyze, Improve and Control. First, you define the problem that you want to improve. Then, the team measures the process and analyzes it by using data analytics to get to the root of the problem. From there, it’s about creating improvements and fixes, and setting up controls to make sure it doesn’t happen again.

Six Sigma requires rigorous training to get the process right, so rigorous that practitioners need a certification in the process. The certifications are ranked with a belt system similar to martial arts, with white belts being familiar with the basic process, up to black belts who become masters of the process and are certified to take on complex problems and projects, and to train others in it.

Lean Six Sigma: Better together?

Should it really be Lean vs Six Sigma? Or rather Lean AND Six Sigma? Can these two powerful methods be used together? Yes indeed. In fact, they’ve joined to become one methodology in some circles: Lean Six Sigma, or LSS, which aims to cut defects and shorten lead times.

But, here’s the tricky part.

Ironically, Lean and Six Sigma can clash if not deployed correctly. Defects can be reduced by slowing processes down — reducing speed. On the other hand, you can increase the defect rate by speeding up processes.

Getting it right, striking that perfect balance is imperative. That’s why it requires training and certification in the techniques. At USCCG, Dr. Frank Esposto is our Lean Six Sigma Master Black Belt and Senior Director of Quality. He is also a certified LSS instructor.

Dr. Esposto states, “When we employ the Lean Six Sigma methodology to help our clients’ operations, we don’t simply come in and do it for them. We train clients in these techniques so they can employ them long after we leave.

The training course Frank teaches is rigorous and hands-on. When participants complete the course, they are certified. Being certified in Lean Six Sigma is a highly sought-after skill.

To summarize, it is not Lean vs Six Sigma, but rather Lean Six Sigma – two complimentary methodologies that when balanced properly reduce operating costs, increase throughput, and achieve overall improvement to your bottom line.

Are you interested in learning more about how these powerful methodologies can work to optimize your processes? Give us a call today. In the meantime, read much more about LSS in our eBook: “Lean Six Sigma: Do You Really Know These Methodologies?

Lean Six Sigma - Do You Really Know These Methodologies eBook

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If you have noticed — or, in many cases, been run over by — dramatically increasing customer demand for your products, you’re not alone. Now that restrictions have been lifted in many parts of the country, and the world, consumers are spending money again. And spending. And spending. All of that increased customer demand translates to the need for ramped-up production across a wide swath of industries, from manufacturing to mining to agriculture to pulp and paper — and the list goes on. Some pundits are predicting an economic boom the likes of which this country hasn’t seen since the last Roaring ’20s. They’re calling it a “supercharged rebound,” one that may well lead to many years of strong growth. That’s great news!

The problem is the speed at which it’s coming and the capacity of companies to meet that demand.

Download USC Consulting Group’s white paper Strategies for Meeting Increasing Customer Demand today. We’ll look deeper into this issue, the reasons for the disconnect between demand and the ability to meet it, and overcoming challenges such as supply chain disruptions and the hiring crunch.

Strategies for Meeting Increasing Customer Demand CTA

Why is USC uniquely qualified to help?

We were founded as Universal Scheduling Company in 1968. Back then, it was all about shop floor control and working with employees to find out how to get more work done. We spent years refining our capabilities and analyzing processes. We’re up and down the supply chain now. We do organizational design, spend analysis, strategic sourcing. But the heart and soul of our business has been built on getting more efficiency on the shop floor, helping companies do more with less, and increasing operational efficiencies overall.

We’re not like the consultants who started at the high level and then dabbled with the floor. They don’t get out on the shop floor very often. We built our business from the floor up. We’ve had our (steel-toed) boots on the ground for more than 50 years. We’re most comfortable where they’re most uncomfortable. Getting out on the floor — it’s where we live.

If you’d like to learn more about how we work, or talk with us about strategies you can use to harness your existing assets to meet your growing customer demand, please get in touch today.

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After 50+ years in the operations management consulting business, USC has become skilled detectives at finding hidden opportunities in our clients’ operations. Here’s the evidence on how we uncover more throughput and production in your operations:

The key to doing more with your existing assets is uncovering opportunities for efficiency and increased productivity. Things you might not even see that are right under your nose.

That’s where our expertise comes in. We often find them by looking at issues that are accepted in the workplace as “that’s the way we’ve always done it.”

We discover breakthroughs by asking questions.

If it’s about technology, or your assets, maybe it’s time to bring in the engineers to improve on your machines’ functions.

If it’s tactical, we analyze your processes to find areas of improvement.

Follow the footsteps in the accompanying infographic as Detective Payne points out the areas of interests you want to focus your magnifying glass on.

Uncovering Hidden Opportunities infographic

If you’d like to catch the “thief” stealing efficiency in your operations, contact us today. We’ll put our expert detective work to use for you.

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It’s been a bumpy ride for the automotive industry this past year. Back in November and December when the economy was running full speed ahead, automotive manufacturers had high expectations for robust sales activity in 2020.

Then, COVID-19 happened.

With frightening speed, the economy ground to a halt as states, employers, and officials implemented various measures to slow the spread of the virus, which ultimately resulted in layoffs and reduced buying activity. In a typical year, the number of motor vehicles sold runs between 17 million and 20 million. But the sudden decline in car sales has analysts forecasting an overall light vehicle sales total of 14 million nationwide by this year’s conclusion, CNN reported. Perennial leaders in auto sales — such as General Motors, Ford and Chrysler — witnessed double-digit declines in quarterly sales compared to 2019. In response, automotive manufacturers slowed down output, a consequence of declining demand, assembly worker absences caused by COVID-19, and other supply chain disruptions.

Yet defying the odds, automakers appear to be back in the driver’s seat. As some of the coronavirus lockdowns and restrictions have lifted, the economy is in growth mode, with gross domestic product soaring at an annual rate of over 33% in the third quarter, according to the Bureau of Economic Analysis.

While car sales during this same period were lower than this time last year, they finished far better than experts anticipated, including Cox Automotive Senior Analyst Michelle Krebs.

“It’s coming in better than we thought,” Krebs told CNN.

Here’s the problem: Consumers may be back in a buying mood, but automakers still aren’t operating at peak capacity. As Car and Driver magazine reported this past summer, in response to the effects caused by the pandemic, numerous nameplates pushed the pause button on several all-new or upgraded product reveals. During the average year, the upcoming year’s car models start arriving on dealer lots in the late summer. In 2019, for example, 11% of motor vehicles available for purchase were 2020 models. Today, the latest models represent just 2%.

“Consumers may be back in a buying mood, but some automakers aren’t operating at peak capacity.”

“They’re just sort of behind,” Cox Automotive Senior Economist Charlie Chesbrough told Car and Driver. “The white-collar workers are behind in planning the model-year rollovers; the factories have had a difficult time getting the supply chain up to speed.”

The same is true for used and preowned automobiles. As Edmunds.com’s Jessica Caldwell pointed out in a press release, used vehicle parking lots had few to any buyers in them initially, but now, what was unsold is going fast.

The question becomes, then, what strategies and planning can automotive manufacturers implement to ramp up production so inventory issues don’t show up in 2021? The following recommendations may help:

Automotive Manufacturers need to understand the importance of Strategic Sourcing during COVID-19

Keep an ongoing maintenance schedule for equipment

While assembly workers is critical to increasing output, the equipment leveraged are the workhorses of auto manufacturer factories, increasing and streamlining production seamlessly. But when they’re not working or encounter repair issues, everything slows down. That’s why it’s important to adhere to a maintenance schedule so equipment is well lubricated and bolts are properly fastened. From semi-automated lifting machines to die gripper cranes, preventive maintenance is critical to avoiding issues that can prevent assembly teams from reaching their production goals in a timely manner.

Review current systems and processes

When it comes to solving problems, you first have to recognize exactly what those are and why they’re happening. When it comes to output for automakers, it’s really been a confluence of events brought on by the pandemic, economic instability that resulted and how manufacturers responded. However, with slight or significant tweaks on the factory floor, teams may be able to maximize how much they produce. By mapping current production processes, crews may be able to isolate where the problems exist and uncover bottlenecks. This type of review may all help identify potential bottlenecks so they can be resolved before they occur.

Consider developing new protocols to keep teams healthy

One of the issues that automotive manufacturers encountered throughout the pandemic was absenteeism. The virulence and contagiousness of COVID-19, the symptoms of which often are similar to influenza, led to fewer people on assembly lines, leaving others to pick up the slack. While most people fully recover from the illness, a lack of personnel naturally leads to a slowdown. Firms may want to think about installing measures that can help workers avoid the potential for becoming sick. Whether it’s daily health screenings like temperature checks, social distancing measures, personal protective equipment, or more regularly scheduled deep cleanings between shift changes, a healthy workplace is a productive workplace.

Perform investigation into more automation

Automation is already a standard part of many automakers’ production processes, given it helps to maximize output, reduce costs and virtually eliminate mistakes that result from human error. But as technology is in a constant state of advancement, there may be systems out there that are better than what you have now. None of this is to say you should invest in more automation, but smarter machines can not only increase the speed of output but improve quality control and give crews the ability to handle issues that automation can’t solve.

Using automation as a supplement to your personnel can help you identify quality control issues that they may miss. As IndustryWeek points out, numerous quality control studies tracing back to the 1970s show human inspectors find 80% of the defect in manufactured parts. Leveraging automation can pick up the difference to increase efficiency, consistency, and — above all else — productivity.

Diversify suppliers

Just like a major motion picture is more than the actors on screen, an automobile is made up of thousands of pieces, parts, metals and components. A supplier is bound to encounter supply chain issues at some point. Instead of relying on one, aim to diversify them so if one is out of what you need, you can pivot to a supplier that has the items necessary. Strategic sourcing is a discipline that is crucial to ongoing supply chain management.

From throughput to quality improvements or supply chain optimization, USC Consulting Group can help your company resolve issues and rev up your operations using the right methodologies. Contact us today to learn more.


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The driving drum beat in the popular rock tune “The Chain” by Fleetwood Mac is reminiscent of production’s TAKT time drum beat set by customer demand. When a company’s demand or supply is disrupted, the disorganized supply chain might sound like a band without a beat. Disruptions such as COVID-19 reinforce that disrupting events occur more frequently, tend to last longer, and result in greater loss than most companies assess during traditional risk assessments. Disruptions make abundantly clear the need for accelerated information for rapid responses, resiliency, and optionality in the supply chain.

If recent global disruptions are affecting your company’s typically steady supply chain drum beat, there are strategies that can help you get back on pace. Pairing over 50 years of experience with analytical data from recent research, USC Consulting Group has compiled the below infographic with five tried-and-true techniques for supply chain optimization to mend your operations and improve your processes to be as efficient as possible.


Never Break the Chain - 5 ways to mend a broken supply chain infographic



Supply chain optimization is our specialty at USC Consulting Group. We can make sure your operations Don’t Stop and your Silver Springs are humming like a Songbird. You can Go Your Own Way, but then we may not be able to stop making Fleetwood Mac references and all of your Dreams may not come true. Contact us today to ensure that you’re Never Going Back Again to a broken supply chain and instead keep your driving drum beat steady.


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If there’s one certain thing about the food and beverage industry, it’s the fact that nothing is certain – not when it comes to trends, anyway. Take nutrition as a classic example. At one time, low fat was all the rage; now it’s high fat, combined with low carbs. In the late 1990s and early 2000s, the all-protein diet from lean meat sources was popular. Today, plant-based protein is on more and more dinner menus.

But there is one constant in the food and beverage business: consumers’ demand for top quality, originality and convenience. Thus, the heat is always on for manufacturers to deliver on Americans’ high expectations.

The best way to come through is to understand what’s on the menu, in terms of food manufacturing challenges facing producers and developing strategies for how to overcome them. Our ebook “Understanding the Challenges Facing Modern Food and Beverage Producers” details some of the potential obstacles producers face and offers suggestions that can help turn sour situations into sweet solutions.

Download our ebook today to learn more about current food manufacturing challenges and discover solutions to key areas including:


Modern food manufacturing challenges eBook


Contact us today for help fine-tuning your workflows or improving yield and productivity.

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The events of 2019 may have seemed like a continuation of the same old story, as paper products appear to be in use less and less. The examples are legion, with contactless payments supplanting cash, e-readers continuing their popularity with much of the public and shoppers toting around reusable fabric bags in lieu of paper or plastic. The newspaper industry also seems to be struggling, as more companies either folded entirely in 2019 or transitioned to entirely digital. According to estimates from the Pew Research Center, newspaper circulation for weekdays in 2018 fell 8% from the previous year to 28.6 million and 9% for the Sunday or weekend edition to 30.8 million. For print alone, the annual decline was even larger.

However, upon closer inspection, the pulp and paper industry remains in excellent shape in terms of profitability. And based on a newly released forecast, it appears to be turning over a new leaf by seamlessly adapting to the trends, behaviors and realities of day-to-day life for the average American and the world at large.

“Earnings for the paper and pulp industry is forecast to surge by a compound annual growth rate of nearly 5% between now and 2024.”

As detailed by 360 Market Updates, total earnings for the paper and pulp industry is forecast to surge by a compound annual growth rate of nearly 5% between now and 2024. This would translate to roughly $79.6 billion in revenue in the U.S. alone during that time frame, up from the recorded $63.3 million in 2019.

Greeting cards remain ‘hallmarks’ of affection

Part of the reason for the pick-up in paper and pulp profitability is people continue to rely on said products for use at home and those with whom they come into contact. Greeting cards are a classic example. While the digital age has undoubtedly taken hold in modern life — evidenced by the ubiquity of smartphones, automation and wearable devices — birthday cards and Christmas cards remain as popular as ever. In fact, on an annual basis, roughly 1.5 billion seasonal holiday cards are sent out during Christmas time, while 6.5 billion greeting and holiday cards of all types are mailed to friends and loved ones.

Greeting cards remain hallmarks of affection in the paper and pulp industry

Speaking with CNBC’s “On The Money,” Hallmark Chief Marketing Officer Lindsey Roy noted greeting cards serve as a form of expression that can’t be quite replicated as effectively via e-mail or other electronic methods.

“You know the core of our business is really the individual greeting cards, the ones you pick out specifically for somebody else,” Roy explained. “It really is still a thriving and stable business.”

She further stated that while many people assume greeting cards are going the way of records, hard and soft cover books or compact discs, greeting cards have tangible benefits and “break through the clutter” of constant texting and messaging via social media. They also remain eminently affordable, ranging from a $1 to $10 at the most.

Most prefer printed books to e-readers

Even the notion that physical books are on the outs is a mischaracterization. Numerous reports show that they’re consistently among the most sought after gift items on holiday wish lists for children as well as adults. Indeed, in a recent poll conducted by Gallup, more than one-third of respondents said they’d read at least 11 books in the past year and 53% of young adults said they’d read between one and 10 books in the previous 12 months. Additionally, close to three-quarters said they preferred printed books whose pages they could actually turn versus e-readers, tablets or audio books.

Speaking of gifts, e-commerce has revolutionized the ways in which people shop and retail executives suspect that internet-based shopping may one day supplant brick-and-mortar as the most popular means. The products purchased must be packaged and shipped, and for the most part cardboard boxes serve as the safest most convenient way among small-business owners as well as major conglomerates like Amazon and Overstock.com. On this past Black Friday – the day immediately following Thanksgiving – over 93.2 million people in the U.S. shopped online, according to the National Retail Federation. Much of the surge in online traffic — aside from the deep discounts Black Friday is known for — was attributable to free shipping promotions frequently offered by retailers as further incentive to buy. Paper and corrugated cardboard remains affordable enough for retailers to absorb the cost of shipping and handling.

Paper bags grow in popularity helping the paper and pulp industry rise

States and consumers choosing paper over plastic 

The comeback of paper is also evident in grocery stores as more people are cognizant of the environment and what they can do to lower their carbon footprint. As previously referenced, many shoppers won’t leave home without their fabric-lined bags to conveniently transport their food items from stores to cars and finally to their homes. But they’re also using paper bags more often than in previous years. As documented by the National Conference of Legislatures, this is largely due to more states banning the use of single-use bags, as California, Connecticut, Delaware, Hawaii, Maine, New York, Oregon and Vermont all have statewide prohibitions in place. The Golden State was the first to do so back in 2014 and other states are currently considering whether to follow suit, such as Massachusetts, as Boston currently has a citywide ban on plastic bags. Paper bags have an ability to break down and can be recycled, which can’t be said for the single-use plastic variety. The vast majority of Americans acknowledge as much as a separate survey also conducted by Gallup found 73% of respondents consider paper bags to be less harmful for the planet compared to plastic (22%).

This isn’t to say that the paper and pulp industry is fully on easy street. Based on calculations from Resource Information Systems, graphic paper — the kind traditionally used for newspaper printing — has fallen off in consumption substantially worldwide, down 6.1% between 2010 and 2018. But other paper derivatives — such as tissue, carton board and container board — have helped to picked up the slack, nullifying some of the blow found in graphic paper usage.

Industry executives have also found ways to reduce costs without sacrificing quality. Wisconsin Paper Council President Scott Suder told the Wisconsin Economic Development Corporation that the Badger State has been at the forefront in this effort by increasing productivity of specialty products and packaging papers through value-added adjustments in manufacturing.

“We’re seeing paper industry innovation that increases sustainability, and significant advancements in environmental stewardship across the industry,” Suder said.

Moral of the story, paper and pulp is on a roll. USC Consulting Group can help streamline asset utilization and productivity improvements so your business is always ready for the next chapter in product development and sales effectiveness.


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