“Given the mind-numbing number of daily transactions, and the potential risk associated with mishandling each, financial services firms should lean out their operations to help reduce otherwise preventable losses.” – CFO, Management Consulting Firm

Representative Clients

  • Northrop Grumman
  • Masco
  • Medtronic
  • Kraft

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Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Underground gold mine wanted to reduce cost per ton mined.

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Testimonials

"This is a professional group of people, and they fulfill their promises." – Defense Contractor

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Challenge - Achieving the Correct Balance

Whether it is a federally regulated industry or a fiercely competitive transaction processing environment, the challenges remain the same – achieving the correct balance of speed, accuracy, and control at the lowest cost.

What We Think

“Our professionals have direct experience in such areas as check guarantee, criminal record checking, loan processing, call center management, insurance underwriting, etc. We have proven that our time-tested approach to improving throughput and increasing quality transcends the factory floor. Our approaches and disciplines can provide substantial return on investment in any arena where large numbers of similarly repetitive tasks are undertaken.”

– Thomas Klebeck, Financial Services Practice Leader

  • Accounts payable
  • Back office
  • Billing and payment
  • Call center operations
  • Claims and collections
  • Customer correspondence
  • Disbursement
  • Internal auditing
  • Inventory management
  • Maintenance
  • New accounts
  • Payment processing
  • Purchasing
  • Records retention and retrieval
  • Regulatory compliance
  • Better due diligence
  • Eliminate waste
  • Fewer errors and write-offs
  • Improved customer retention
  • Improve customer service and satisfaction
  • Improve employee morale and retention
  • Improved productivity
  • Improve regulatory compliance
  • Improved ROA
  • Leverage existing assets
  • Lower operating costs
  • Improve quality
  • Mitigate operational and/or financial risk
  • Purchasing economies of scale
  • Reduce billing errors and write offs
  • Reduce correspondence backlogs
  • Reduce headcount
  • Reduce overtime
  • Reduce loan losses and reserves
  • Reduce SG & A expense
  • Share customer information across multiple platforms and business units