Satisfaction Ratings

Clients Give USCCG High Marks

USCCG Client Satisfaction Ratings (Through 7/8/10)

Overall Satisfaction 95.7 percent of USCCG clients expressed overall satisfaction with the firm with 79.7 percent saying they were “extremely” or “very” satisfied.

Case Histories

Poultry processor wanted to reduce unit labor costs and develop operational metrics.

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Testimonials

"I must admit that USCCG was by far the best consultant group that I have worked with in recent years." – National Flag Carrier

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Overview: Component manufacturer needed to become more responsive to customer requests.

Client Profile: Component supplier to one of the big three automobile manufacturers wanted to improve delivery performance in a challenging union environment.

Annual Sales: $400.0 million

Total Employees: 607

Assignment: Improve labor productivity, equipment utilization and inventory management to ensure JIT delivery

USCCG Action Plan: Conducted two-week feasibility study to identify and quantify opportunities for improvement. Used line balancing techniques and SPC to increase output and reduce variability on the production lines. Increased throughput by reducing machine downtime in station fill environment. Reduced cycle time enough to close certain work centers and save labor. Trained supervisory personnel in maintenance, shipping/receiving, and service functions to sustain and support manufacturing improvements.

Key Performance Indicators:Reduced inventory 46%.Increased production by 64%, with 8% less labor. Reduced cycle time by 17%.

Economic Benefit: Supplier saved $1.4 million and solidified critical customer relationship.